General Terms and Conditions (GTC)

Effective as of: 1 October 2026

These General Terms and Conditions (hereinafter referred to as the “GTC”) set out the terms and conditions for purchasing tickets and programmes on the www.budapestnewyear.com website (hereinafter referred to as the “Online Store”), as well as the rights and obligations arising between the Service Provider and the User (hereinafter referred to as the “Customer”).

1. Details of the Service Provider (Operator)

  • Company name: Todo Hungary Group Kft.
  • Registered office and mailing address: 1094 Budapest, Berzenczey utca 39-41., 3rd floor, door 8.
  • Company registration number: 01-09-176093
  • Tax number: 24663395-1-43
  • Electronic contact (e-mail): [email protected]

Details of the hosting provider of the Online Store (pursuant to Act CVIII of 2001):

  • Name: Websupport Magyarország Kft.
  • Registered office: 1119 Budapest, Fehérvári út 97-99.
  • Company registration number: 01-09-381419
  • E-mail address: [email protected]

2. Conditions for Using the Service and the Purchasing Process

2.1. Purchasing tickets through the Online Store requires either registration or purchasing without registration. During the purchasing process, the Customer is required to provide accurate information. The Service Provider shall not be held liable for any damage resulting from the provision of incorrect or false information.

2.2. The contract is concluded when the Service Provider confirms the Customer’s order by e-mail. The language of the contract is Hungarian. The contract is deemed to be a written contract concluded electronically and is not filed or archived in a manner that would allow it to be retrieved at a later date.

2.3. The prices of products and event tickets displayed on the website are gross prices denominated in Hungarian forints (HUF) and include the applicable VAT.

2.4. Payment of the purchase price is made online by bank card through the secure Teya system.

Data transfer: I acknowledge that the following personal data of mine, stored in the user database of www.budapestnewyear.com and processed by ToDo Hungary Group Kft. (1094 Budapest, Berzenczey utca 39-41., 3rd floor, door 8.) as the data controller, will be transferred to Teya Zrt. as the data processor. The categories of data transferred by the data controller are as follows: name and e-mail address. Information regarding the nature and purpose of the data processing activities carried out by the data processor is available in Teya’s Privacy Notice at the following link: https://teya.com.

2.5. Following payment, the Service Provider will send the electronic ticket and the invoice by e-mail.

3. Information on the Absence of the Right of Withdrawal and Event Cancellations

3.1. The Customer is not entitled to exercise the right of withdrawal pursuant to Section 29(1)(l) of Government Decree No. 45/2014 (II. 26.), as the services in question relate to leisure activities.

3.2. Tickets cannot be cancelled or exchanged.

3.3. Service Provider’s failure to perform for reasons attributable to the Service Provider: In the event of improper performance, the Service Provider shall refund the purchase price within 14 days.

3.4. Force majeure events: In the event of force majeure, the Customer may choose an alternative date or a voucher valid for 12 months.

4. Warranty for Defects and Liability

4.1. The Service Provider shall be liable under the warranty for defects in the services provided in accordance with the provisions of the Hungarian Civil Code (Ptk.). In the event of improper performance of the service, the Customer may submit a claim concerning the defective performance.

4.2. The Service Provider shall not be liable for technical failures arising from causes beyond its control (e.g. internet outages or the failure of a bank payment gateway).

4.3. In the case of certain programmes, Todo Hungary Group Kft. acts exclusively as an intermediary (ticket seller). In such cases, the external programme organiser is responsible for issuing the invoice and ensuring the proper organisation and delivery of the programme. The Service Provider shall inform the Customer of this arrangement in the programme description.

5. Complaint Handling and Legal Remedies

5.1. The Customer may submit complaints relating to the service or the purchase directly to the Service Provider by e-mail at [email protected] or by post to the Service Provider’s registered office. The Service Provider shall investigate the complaint received and provide a written response within 30 days.

5.2. Consumer Protection Authority: If the Customer considers that their consumer rights have been violated, they may submit a complaint to the Consumer Protection Department of the Government Office competent for their place of residence.

5.3. Conciliation Board: In order to resolve consumer disputes amicably and out of court, the Customer may initiate proceedings before a Conciliation Board. The Service Provider is obliged to cooperate in the conciliation proceedings.

  • Conciliation Board competent for the Service Provider’s registered office:Budapest Conciliation Board
    Address: 1016 Budapest, Krisztina krt. 99.
    E-mail: [email protected]
    Website: bkik.hu
  • The Customer is also entitled to refer the matter to the regional Conciliation Board competent for their own place of residence.

5.4. Online dispute resolution: Dispute resolution may also be initiated through the online dispute resolution platform operated by the European Commission at the following link: [europa.eu].

6. Miscellaneous Provisions

6.1. The Service Provider is entitled to amend these GTC unilaterally. Any amendment shall enter into force upon publication in the Online Store and shall not apply retroactively to orders already placed.

6.2. Any matters not governed by these GTC shall be subject to Hungarian law, in particular the provisions of the Hungarian Civil Code (Ptk.) and Government Decree No. 45/2014 (II. 26.).