Ticket Purchase FAQ

On this page, we have gathered the most important information about purchasing tickets, along with answers to the most frequently asked questions. If you cannot find the answer to your question, please feel free to contact us at [email protected]!

How can I purchase tickets on budapestnewyear.com?

Tickets can be purchased entirely online through our website. Select your preferred programme (New Year’s Eve dinner, sightseeing cruise, party, etc.), add the required number of tickets to your cart, then enter the requested details on the Checkout page (name, e-mail address and billing address) and pay for your tickets securely by bank card.

What payment methods can I choose from?

Our website offers fast and secure online bank card payments through Teya’s secure, encrypted payment system. We do not have access to your card details during the payment process; these are handled directly by Teya. Accepted card types: MasterCard, Maestro and Visa.

I’ve changed my mind. Can I cancel my ticket or request a refund?

No. Once tickets have been purchased, cancellations and refunds are not possible. Pursuant to Section 29(1)(l) of Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses, the customer is not entitled to the 14-day right of withdrawal without giving a reason when the service concerns a leisure activity provided for a specific date or period (for example, event tickets or New Year’s Eve programmes). Please carefully check your selected date and programme before completing your purchase!

What happens if an event is cancelled due to the Organiser’s fault?

If a programme cannot take place due to our fault or omission (e.g. technical issues or failure to provide the service), we naturally guarantee a full refund. In such cases, the full purchase price of the tickets will be automatically refunded within 14 days to the bank card or bank account used for the payment. You do not need to take any action.

What happens if a programme is cancelled due to a “force majeure” event (e.g. severe weather, an epidemic or a government prohibition)?

If an event cannot take place due to an unforeseeable and unavoidable external circumstance beyond both your control and ours (force majeure), such as a navigation ban due to ice floes on the Danube, extreme weather conditions or suddenly introduced official restrictions, refunds in cash or by bank card are excluded. Instead, you may choose one of the following two options:

Alternative date: Your purchased ticket will automatically remain valid for the new or rescheduled date designated by the event organiser.
Redeemable voucher: If the alternative date does not suit you, we will issue you a voucher equal to the full value of your ticket. The voucher may be used freely within 12 months of its issue date to purchase any other programme or ticket available on budapestnewyear.com.

How will I receive my purchased tickets?

After successful payment, our system automatically issues and sends your electronic tickets (e-tickets) and the electronic invoice for your purchase by e-mail. If you do not receive the e-mail within 1–2 hours of payment, please also check your e-mail account’s “Promotions” and “Spam” folders.

Do I need to print out my e-ticket to gain entry?

No, printing your ticket is not necessary. For environmental reasons, we actively encourage you to present your e-ticket directly on your smartphone screen to our staff at the venue. The important thing is that the barcode or QR code on the ticket is clearly visible and can be scanned. Of course, if you feel more comfortable doing so, we will also accept a printed paper copy.

Can I transfer or sell my ticket to someone else if I can no longer attend?

No. Purchased event tickets and programme admission tickets are strictly personal, may not be transferred to third parties and may not be resold.

To prevent misuse and ticket fraud, admission staff at the event venue are authorised to check whether the person presenting the ticket matches the person whose details were provided at the time of purchase. If you or your guest unexpectedly encounter a verifiable reason that prevents attendance (for example, illness), please do not attempt to sell or transfer the ticket independently. Instead, contact us immediately at [email protected] so that our team can review the individual circumstances and assist in finding a solution.

Cookie	Provider	Purpose	Duration
`woocommerce_items_in_cart`	WooCommerce	Helps WooCommerce determine when cart contents/data changes.	session
`woocommerce_cart_hash`	WooCommerce	Helps WooCommerce determine when cart contents/data changes.	session
`wp_woocommerce_session_`	WooCommerce	Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.	2 days
`cookieyes-consent`	CookieYes	CookieYes sets this cookie to remember user's consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors.	1 year
`_hjSessionUser_`	Hotjar	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	365 days
`_gat_pro`	Snapwidget	Allows Snapwidget to offer anonymous analytics about how the visitors are using your widgets	24 hours
`wordpress_logged_in_`	WordPress	Remember User session	session
`_hjSession_`	Hotjar	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.	30 minutes
`wp-settings-`	WordPress	Used to persist a user’s wp-admin configuration.	1 Year

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`sbjs_udata`	WooCommerce	Information about the visitor’s user agent, such as IP, the browser, and the device type	session
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`t_gid`	Taboola	This Partitioned cookie gives a user who interacts with Taboola Widget a User ID allowing us to target advertisements and content to this specific user ID.	13 months

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Ticket Purchase FAQ

How can I purchase tickets on budapestnewyear.com?

What payment methods can I choose from?

I’ve changed my mind. Can I cancel my ticket or request a refund?

What happens if an event is cancelled due to the Organiser’s fault?

What happens if a programme is cancelled due to a “force majeure” event (e.g. severe weather, an epidemic or a government prohibition)?

How will I receive my purchased tickets?

Do I need to print out my e-ticket to gain entry?

Can I transfer or sell my ticket to someone else if I can no longer attend?