Ticket Sale FAQ

What forms of payment are accepted?
All major credit cards are accepted, including Visa, Mastercard and American Express. Please check your shopping limit of your card before purchasing.

When will I receive my tickets?
After you have purchased you will receive your E-tickets via email. Please print your email and bring this with you to the venue. This confirmation email is your E-ticket and contains a unique bar-code with your ticket purchase details. Upon arrival at the venue you will be asked to present your E-ticket with the bar-code for scanning verification along with valid ID or the credit/payment card the tickets were purchased with.

Is this site secure?
Yes, all your details are held securely on our systems. Your credit or debit card details are NOT retained by us. When processing payments, we use a SSL secure connection to the bank’s computers.

Can I get a refund?
Bookings are NON REFUNDABLE and NON TRANSFERABLE.

Am I able to buy tickets over the telephone?
No, tickets are only available through the old.newyearsevehungary.com website.

Once I have ordered will I receive an order confirmation?
Yes absolutely. Be sure to check your email inbox for your order confirmation. If you can’t find it there be sure to check your spam box.

If I have any questions concerning my purchase can I contact someone?
Yes, please contact info@tdhgroup.com and someone will get back to you within 24 hours.

Can I get replacement tickets if I lose my tickets?
If you email  info@tdhgroup.com and enter your order confirmation in the email, we will be sure to resend your electronic ticket.

What happens if a show is rescheduled or cancelled?
You will be offered the opportunity to transfer your tickets to the new date, or receive a refund.

Am I able to cancel my tickets if I am unable to make the show?
No tickets are non-refundable

Todo Hungary Group Kft.